Return Policy

At Deliberico, we want you to enjoy your order and receive every product in excellent condition. Due to the perishable nature of many gourmet food products, returns are handled differently than non-food items. If there is any issue with your order, please contact us and we will work quickly to make it right.

Damaged Items & Shipping Issues

If your order arrives damaged during transit, please contact us within 3 days of delivery.

To help us process your claim quickly, please email us at orders@deliberico.us with:

Clear photos of the damaged product
Photos of the shipping box and packaging
Your order number

This documentation helps us file a claim with the carrier and resolve the issue as quickly as possible.

Once your claim is reviewed, we will issue an appropriate refund or replacement.

Please note that credit card refunds may take up to 10 business days to appear, depending on your financial institution.

Product Quality Concerns

If you believe there is an issue with the quality or condition of a product, please contact us within 3 days of delivery.

Please include:

Clear photos of the product
Photos of the packaging and labels
For bone-in hams, photos of the plastic seal and labels

In some cases, we may provide a prepaid UPS return label so the product can be returned for quality control evaluation and review with the producer.

Please remove any previous shipping labels from the box before returning the package and keep the UPS drop-off receipt for your records.

Once the product is received and inspected, we will issue an appropriate refund or replacement if applicable.

Please note that credit card refunds may take up to 10 business days to appear, depending on your financial institution.

Incorrect Items

If you receive the wrong item, please contact us immediately and we will make it right.

Return In Store

Customers located near our Miami location may also return approved products in person.

Please contact us before visiting so we can authorize the return and provide instructions.

Products approved for in-store return must be brought in their original packaging when applicable, along with the order confirmation or proof of purchase.

Return Address:

Deliberico
1665 NW 102nd Ave, Suite 108
Doral, FL 33172
United States

Store Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Shipping Responsibility

Please double-check that your shipping address is correct and complete at checkout.

Deliberico is not responsible for delivery delays, lost packages, or additional fees caused by incorrect or incomplete shipping information provided by the customer.

Temperature-Sensitive & Perishable Products

Orders containing temperature-sensitive or perishable products are final sale and non-returnable.

These products are:

Packed with insulated materials and cold packs
Shipped via expedited services when necessary to preserve freshness

Due to the perishable nature of these items, returns or exchanges cannot be accepted once shipped.

While we take every precaution to protect temperature-sensitive products during transit, Deliberico is not responsible for carrier delays once the shipment has been handed to the shipping provider.

Non-Eligible Items

The following items are not eligible for returns or exchanges:

Special orders
Final sale items
Gift cards

Order Cancellation Policy

At Deliberico, we strive to process and ship orders as quickly as possible to ensure timely delivery.

If you wish to cancel an order, please email us at orders@deliberico.us within one hour of placing your order.

Please note:

Our fulfillment team processes orders quickly, and some orders may be processed within the first hour
While we will do our best to accommodate cancellation requests, cancellations cannot be guaranteed once processing has begun
If your cancellation is successful, you will receive a confirmation email
Once an order has been processed or shipped, cancellations are no longer possible

If your order has already shipped, please refer to this return policy for further assistance.

We sincerely appreciate your understanding and support.

General Return Conditions

Due to the perishable nature of gourmet food products, Deliberico does not accept general returns or exchanges for food items unless the item arrives damaged, defective, or incorrect.

For approved returns:

Returns must be shipped back or returned in store within 15 days of the approved claim
Products should be returned in their original packaging when applicable
Photos may be required to process claims for damaged or defective items
Refunds are issued only to the original form of payment

Need Help?

If you have any questions or concerns, our team is happy to assist you.

Email: orders@deliberico.us
Website Chat: Send us a message through our website chat
Customer Service: +1 (786) 835-3644 (call or text)

Our goal is always to provide the best possible shopping experience while maintaining the highest quality standards.